Privacy Policy
Last updated: October 24, 2026
This policy explains how LULIQUE handles personal information when you visit lulique.com, customize a gift, place an order or contact us. For privacy requests, email support@lulique.com.
Information used for shopping and support
- Contact and order details: your name, email, delivery and billing addresses, phone number when supplied, order selections, transaction details and correspondence.
- Personalization content: photos, names, messages, design choices and other information you upload or enter to customize a product.
- Support information: order numbers, descriptions, photos of damaged goods and other material you send when requesting help.
- Website usage information: IP address, browser and device details, pages viewed, referral information and interactions collected through cookies or similar technologies.
Payment information is processed through the payment services offered at checkout. What LULIQUE and those services receive depends on the selected payment method. Do not email us full payment card details.
Why we use this information
We use information to operate the store, prepare previews and personalized products, process orders, arrange delivery, provide support, handle returns, prevent fraud and meet accounting or other legal obligations. We also use website activity to understand performance and improve the shopping experience. Marketing and advertising use is subject to applicable law and the choices or consent you provide.
Your photos and personalization
Customization content is used to provide the requested design and product and to support that order. It may be processed by personalization services, including Teeinblue, and production providers involved in fulfillment. Upload only content you have permission to use. Where images identify another person, make sure you have the appropriate permission, including parent or guardian permission where required for children.
A private photo uploaded for a customized product is not permission for LULIQUE to publish that photo in advertising. Public marketing use requires separate permission. Contact us if you want to request access to or deletion of your uploaded content. We may need to retain some information to fulfill an order or meet legal obligations.
Who receives information
We share relevant information with providers supporting store hosting, personalization, payment, production, shipping, customer support and analytics, as needed for those services. For example, Shopify hosts our store and processes information to provide its services. Read Shopify's Privacy Policy for information about its practices.
Depending on the services enabled and your privacy choices, Shopify and advertising partners may process shopping activity to personalize experiences, measure advertising and show relevant offers. We may also disclose information where required by law, to address fraud or protect legal rights, or in connection with a lawful business transfer with appropriate safeguards.
Cookies and marketing choices
Cookies and similar technologies help provide essential functions such as keeping items in your cart. Other technologies may support analytics or advertising. Use any privacy controls displayed on the site to manage available choices. You can also manage cookies in your browser; blocking essential cookies may affect shopping functions. Where consent is required for non-essential tracking, it must be obtained before that tracking is used.
You can unsubscribe from marketing emails through their unsubscribe link or contact us. This does not stop necessary messages about an order. Depending on your location, you may have a right to opt out of targeted advertising or sharing classified as a “sale” under local privacy law; contact us to exercise applicable rights.
Legal grounds and international processing
Where applicable, we process information to fulfill a contract with you, comply with legal obligations, pursue legitimate interests such as security and service improvement where those interests do not override your rights, or with your consent. You may withdraw consent where processing relies on it, without affecting prior lawful processing.
Shopify and other service providers may process information outside your country. Where required, cross-border processing must use appropriate legal safeguards. Contact us for information relevant to your request.
Retention and security
We retain information for as long as reasonably necessary for the purposes described, including order fulfillment, support, recordkeeping, dispute resolution and legal obligations. We use reasonable safeguards to protect it, but no method of online transmission or storage is entirely secure.
Your rights
Depending on your location, you may have rights to access, correct, delete or receive a copy of your information, restrict or object to certain processing, withdraw consent, or opt out of certain advertising-related uses. Email support@lulique.com to make a request. We may need to verify your identity. We respond within the applicable legal timeframe and explain any lawful reason we cannot fulfill a request in full. You may also complain to the relevant data protection authority.
Children and external websites
The store is intended for adult shoppers, rather than for children to submit their own information. Adults may supply authorized family photos for personalized gifts. If you believe a child has submitted information without appropriate permission, contact us. External sites linked from our store have their own privacy practices; review their policies before submitting information.
Changes and contact
We may update this policy as the store or legal requirements change and will update the date above. Where required, we will provide notice or obtain consent for material changes. For privacy questions or requests, contact support@lulique.com.