Terms of Service

Last updated: October 24, 2026

About these terms

These terms apply to your use of lulique.com and purchases from LULIQUE. In these terms, “we”, “us” and “our” refer to LULIQUE. Our store is hosted on Shopify. Please read these terms together with our Shipping & Delivery Policy, Returns, Replacements & Refunds Policy and Privacy Policy.

Ordering and account information

You must have legal capacity to enter into a purchase contract, or the appropriate parent or guardian's authorization. Provide accurate contact, billing and shipping details and use a payment method you are authorized to use. Keep your account credentials secure and tell us promptly if you suspect unauthorized activity.

We may decline or cancel an order for a legitimate reason, such as unavailable goods, suspected fraud, unlawful content or a material listing error. We will notify you and refund payment for any goods we cancel and do not supply. We will not substitute a different product or increase an agreed price without your agreement.

Products and personalization

Our range includes photo posters, ornaments, tumblers, apparel and other gifts. Available sizes, materials, finishes and personalization features vary by listing. Review the exact variant and description: a frame or other accessory is included only when specified for the option you select.

Before ordering, check all names, dates, text, photo resolution, crop, size and design selections. Where a preview is offered, review it carefully. A preview is a visual guide; screen settings, materials and printing can cause minor differences. This does not excuse a defect or a material difference from the agreed product.

If a listing requires you to contact us before ordering, send the product link and your requirements to support@lulique.com. An enquiry alone does not place an order. Confirm the available customization and price before paying.

Photos and other content you submit

You must own, or have permission to use, any photos, artwork, names and other content you provide. Obtain permission from people depicted where required, and appropriate parent or guardian permission for a child's image. Do not submit unlawful material or content that infringes copyright, trademark, privacy or other rights.

You retain your rights in your submitted content. You authorize LULIQUE and the service providers involved in your order to use, reproduce, crop, format and print it as needed to provide the requested personalization, fulfill the order and resolve related support issues. Uploading a private customization photo does not, by itself, give us permission to use it in public advertising. A separate permission is required for that use.

Prices and payment

Our store prices and shipping rules are in USD. Review your order total, discounts, shipping and any taxes shown at checkout before paying. Payment methods offered at checkout may vary. Your bank or payment provider may apply its own currency conversion or transaction charges. Product prices and promotions may change for future orders; this does not change an order already agreed with you.

Changes, cancellation and returns

Request changes promptly by emailing support@lulique.com. For personalized goods, changes or cancellation depend on production status and may no longer be possible once production starts. We will confirm whether your request can be completed.

Correctly produced personalized items are generally excluded from voluntary change-of-mind returns. Faulty, damaged, incorrect or misprinted products remain covered by our Returns, Replacements & Refunds Policy and applicable law. Non-personalized goods have the return options described in that policy. Mandatory cancellation, withdrawal and guarantee rights are not excluded.

Delivery

Preparation and shipping estimates, charges and reporting instructions are set out in our Shipping & Delivery Policy. An expedited option affects transit, not production time. Tell us if delivery is overdue, tracking is unclear or a parcel arrives damaged so we can help.

Using this website

Do not use the site for fraud, harassment, unlawful activity, infringement or interference with other customers or store security. Do not upload malicious software or attempt unauthorized access to accounts or personal information. We may restrict access where reasonably necessary to protect the site, users or legal rights.

Our website content and branding are protected by applicable intellectual property laws. You may use the site for personal shopping; commercial reuse of protected content requires permission from the relevant rights holder.

Third-party services and privacy

Shopify, payment services and personalization tools support the shopping experience. External websites may have their own terms and privacy practices. Our handling of customer and customization information is described in our Privacy Policy. Use of a service provider does not remove LULIQUE's obligations to you as the seller.

Responsibility and consumer protection

We aim to keep product information accurate and the site available, but interruptions or mistakes can occur. Contact us if you encounter a material error. Nothing in these terms excludes liability that cannot lawfully be excluded, or removes mandatory rights concerning safety, delivery, product conformity, refunds or personal data.

Any applicable consumer protections in your place of residence remain available. A term that is unenforceable will not invalidate the remaining terms.

Updates and contact

We may update these terms for future use of the site. The date above identifies the current version. Updates do not retrospectively remove rights attached to an existing order. For questions or complaints, contact support@lulique.com and include the order number where applicable.