Shipping & Delivery
Last updated: October 24, 2026
LULIQUE sells personalized gifts and other products. Please allow time for order preparation before transit. All shipping amounts below are in US dollars (USD).
Processing and production
Our current general processing estimate is 1–3 days after an order is placed. Personalization details and usable photos must be complete before a custom item can be prepared. Check the product page for any specific production estimate. If we need clarification or expect a significant delay, we will contact you using the details supplied with your order.
Transit estimates
- Standard delivery: 6–12 working days after dispatch.
- Expedited delivery: 2–4 working days after dispatch, where offered at checkout.
Processing time and transit time are separate. Expedited shipping does not remove the time needed to prepare a personalized item. These are estimates, not guaranteed arrival dates. Destination, holidays, customs and carrier delays can affect delivery. If you need a gift for a particular occasion, allow additional time and contact us before ordering if you need help understanding the estimate.
Shipping charges
| Delivery option | Order value | Shipping charge |
|---|---|---|
| Standard | Below $50.00 USD | $10.00 USD |
| Standard | $50.00 USD or more | Free |
| Expedited | All order values, where available | $20.00 USD |
The available services, eligibility for free standard shipping and final shipping charge are shown at checkout for your order and destination. Free standard shipping does not include an expedited upgrade. Please review the total before paying.
Destinations and address details
Shipping is available to destinations supported at checkout, including the United States, Canada and Australia. Enter a complete delivery address, including an apartment or unit number where needed, and check it before placing your order. Contact support@lulique.com immediately to request an address correction. Changes may not be possible once an order has entered production or shipped.
If a parcel is returned because the address supplied was incomplete or incorrect, contact us so we can review the available options and explain any proposed redelivery cost before proceeding.
Tracking your order
We send a shipping confirmation with tracking details when your order ships. Tracking may not show movement immediately after the label is created. Contact us if tracking remains unchanged for an extended period or delivery is overdue.
Late, missing or damaged parcels
If tracking says delivered but you cannot find your parcel, check the delivery address, mailbox, reception and anyone who may have accepted it. If it is still missing, email us with your order number so we can investigate with the carrier.
For shipping damage, keep the packaging and take clear photos of the parcel and affected product. LULIQUE will help review the issue and arrange an appropriate resolution under our Returns, Replacements & Refunds Policy. You do not need to deal with the carrier alone.
International delivery
Customs processing may affect delivery. Review any taxes and duties shown at checkout; your destination may impose additional import charges not collected there. Contact us if you need clarification before ordering. Nothing in this policy limits your rights under applicable consumer law.
Contact
For shipping questions, email support@lulique.com with your order number.